Site Down

To Whom It May Concern:

For the domain with the IT Property 3 template. All day the site's been down with "Error | The template has been deactivated."

My license key for that domain shows "Active."

What needs done to fix the error?

Please advise.


Len Hancock
Responses (1)
  • Accepted Answer

    Wednesday, April 12 2017, 10:15 PM - #Permalink

    Please do the following:
    - Take a backup of your website
    - Go to Extensions > Template Manager > Set "Protostar" as your default Template
    - Go to Extensions > Extension Manager > Manage > Uninstall IT_Property3 Template
    - Reinstall it
    - Set it again as default
    - Use a new License Key to activate it (I have sent you the License Key by PM)

    If you have made any changes to the "custom.css" Stylesheet, or the template layout in the "index.php" file, you can take them from the backup, and reset them after reinstalling.

    Let me know how it goes,
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