Hi,
In the past I used my subscription to create a website with one of your themes: expressmarketargostoli.gr

The domain http://expressmarketargostoli.gr seams to work fine and the license key is working. But when I am trying to access www.expressmarketargostoli.gr then an error message shows up with the following:
"Your 14 days Trial has ended!
The trial for this Premium Template (it_thesoftware3) has ended. Please provide a License Key from the template paramters to active it.
To get a new license key please visit your iceTheme membership page."


Shouldn't the two variants (www and non-www) work fine with the same license key?!?!?!?

I wait for your response
Thank you in advance

Accepted Answer

Tuesday, May 09 2017, 05:52 PM - #Permalink
Hello,

I have applied a fix.
Everything should be working with no problems now.

Please check and confirm.
Awaiting your response,
Regards
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Responses (5)
  • Accepted Answer

    Monday, May 08 2017, 08:47 AM - #Permalink
    I temporally solved the problem by issueing a 301 redirect to the non-www variant...

    In any case, shouldn't the license key include both domain versions (www and non-www) ?!?!?!?!?!?!?!??!?!?!?
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  • Accepted Answer

    Monday, May 08 2017, 06:07 PM - #Permalink
    Hello,

    Yes, it should work on both www and non-www.
    This was an old problem with the License Key that has now been fixed.

    However, downloading the latest package will not be useful to you, as it will not work installing it over your existing website where once you had installed the previous system.

    I can override the codes manually for you.
    Please provide back-end access to your Joomla Administrator Website.
    Make sure the given account has SuperAdmin rights, so I can modify the License Key files.

    You can add access in the "Site Details" Section of your reply (Next to the Attachments TAB)

    Awaiting your response,
    Regards
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  • Accepted Answer

    Tuesday, May 09 2017, 07:21 AM - #Permalink
    Goodmorning and thank you for the quick response (much appreciated).

    I provide back-end access in "Site Details". Thank you for your efforts.
    Please let me know when you are done.
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  • Accepted Answer

    Tuesday, May 09 2017, 07:08 PM - #Permalink
    Yes... it seams to work fine...


    Many thanks... Your efforts and support is premium...
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  • Accepted Answer

    Tuesday, May 09 2017, 08:45 PM - #Permalink
    Hello,

    Glad to hear it.

    Since this Topic has been resolved, I will be closing it.
    For any other questions, please feel free to open a new one.

    Regards
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