Hi,

I changed the domain name yemakinamender.com to just makinamender.com. However, the licence key became not useful in the new domain. Could you please release it from the previous domain and then make it useful to the new ones.

The new domain name is http://www.disenototal.com
The Previous domain is http://boomvanhetjaar.be

Thank you

Juan

Accepted Answer

Kertis
Kertis
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Friday, January 08 2016, 03:58 PM - #Permalink
Hi.

Please provide backend access to your site.
You can insert your site info in our "site details" section.

Regards.
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Responses (19)
  • Accepted Answer

    Friday, January 08 2016, 02:31 PM - #Permalink
    Hi,

    I changed the domain name disenototal.com to just boomvanhetjaar.be. However, the licence key became not useful in the new domain. Could you please release it from the previous domain and then make it useful to the new ones.

    The new domain name is http://www.disenototal.com
    The Previous domain is http://boomvanhetjaar.be

    Thank you

    Juan
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  • Accepted Answer

    Friday, January 08 2016, 04:02 PM - #Permalink
    Where is the SITE DETAILS section?
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  • Accepted Answer

    Kertis
    Kertis
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    Friday, January 08 2016, 04:04 PM - #Permalink
    Hi, you can find it right below the reply form.
    Image attached.

    Regards.
    Attachments:
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  • Accepted Answer

    Friday, January 08 2016, 04:07 PM - #Permalink
    here is my site details
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  • Accepted Answer

    Kertis
    Kertis
    Offline
    Friday, January 08 2016, 04:15 PM - #Permalink
    Hi.

    It has been activated.

    Regards.
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  • Accepted Answer

    Thursday, January 28 2016, 01:39 PM - #Permalink
    Hello...
    Can you add this new domain to my membership?
    http://192.185.73.6/

    Is the same website, but i try a new server
    http://192.185.73.6/~boom/index.php/en/


    Can you help me please?
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  • Accepted Answer

    Kertis
    Kertis
    Offline
    Thursday, January 28 2016, 03:21 PM - #Permalink
    Hi.

    Unfortunately we cannot add another domain on 1 license key, each key can be only used once on one domain for one template.

    Regards.
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  • Accepted Answer

    Thursday, January 28 2016, 03:32 PM - #Permalink
    its te same domain.....
    the same PROJECT...

    the domain boomvanhetjaar.be its hosted on OVH
    the http://192.185.73.6/ its hosted on HOSTGATOR

    I need produce the site on HOSTGATOR, for next move the website to OVH

    Can you helpme please?
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  • Accepted Answer

    Kertis
    Kertis
    Offline
    Thursday, January 28 2016, 04:41 PM - #Permalink
    Hi.

    In that case insert your site details so we can log in to the backend and we can make the modifications.

    Regards.
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  • Accepted Answer

    Thursday, January 28 2016, 05:15 PM - #Permalink
    its here...
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  • Accepted Answer

    Kertis
    Kertis
    Offline
    Friday, January 29 2016, 11:04 AM - #Permalink
    Hi.

    I tried to login to the backend with the site username and password but it did not seem to work, please check your credentials.

    Regards.
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  • Accepted Answer

    Friday, January 29 2016, 10:42 PM - #Permalink
    its here now in SITE DETAILS
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  • Accepted Answer

    Kertis
    Kertis
    Offline
    Monday, February 01 2016, 09:27 AM - #Permalink
    Hello.

    It's done.

    Regards.
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  • Accepted Answer

    Saturday, May 06 2017, 08:11 AM - #Permalink
    I have a similar problem with it-arabia, bought the template late 2015 for the domain al-ishraq.com.

    However my client didnt continue with the project and didnt want to pay.

    I want to use same template for another domain but cant use the license key.

    Old domain doesnt exist anymore.

    Kindly assist activate it for new domain hazinagroup.co.ke.

    Thanks,
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  • Accepted Answer

    Monday, May 08 2017, 05:56 PM - #Permalink
    Hello,

    I have opened a Ticket with Management.

    I will let you know on their decision probably by tomorrow.

    Let us know for anything else,
    Regards
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  • Accepted Answer

    Tuesday, May 09 2017, 05:56 PM - #Permalink
    Hello,

    I have advised with management.
    Unfortunately, since your previous Premium Membership is now over 1-year old, we can not assist you with your request.

    You are required to renew your membership, to be able to generate a New usable License Key.

    For your case only, I have been provided permission to offer you a special discount.
    If you choose to renew a Personal or Classic Membership, you will be given a 20% Discount Coupon.
    If you choose to renew a Developer Membership, you will be given a 25% Discount Coupon.

    After you renew your membership, you will be able to generate Usable License Keys again, and we will assist you in activating the template on your desired Domains.

    Let me know how you wish to proceed,
    Regards
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  • Accepted Answer

    Thursday, May 11 2017, 07:50 PM - #Permalink
    Enis,

    What I knew was you keep your chosen theme for life even when your membership has expired.

    Forcing us to renew so that I can use same template with different domain is like putting a gun on our heads which I dont see it being an ethical practise.

    We are not interested to renew at the moment as your plans only gives limited templates unless you go for the Developer plan, your competitors are offering unlimited themes for download at much lower than your classic package.

    If its not possible to use my theme that I downloaded earlier then let be it and I can forget that I ever have it.

    All the best in your business.
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  • Accepted Answer

    Thursday, May 11 2017, 07:56 PM - #Permalink
    Hello,

    Unfortunately, this is out of my hand.

    I shall refer your concerns to management, and let you know if there is any change.

    Best Regards
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  • Accepted Answer

    Friday, May 12 2017, 05:56 PM - #Permalink
    Hello,

    I have sent instructions for you on the matter.

    Please check out your PM-box.

    Regards
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