I cant generate license

Dear sirs,
I have just purchased a theme after my trial expired.
I paid the $50 and got a recipt but I still cant generate a license key..
Please help.. Did I buy a wrong package?
This is part of the email I get as part of my purchase

Contents of your purchase :
Cart ID : 36390
Vendor Product ID : 36390
Product Description : Vendor site cart purchase: Cart id 36390 Product Name : Cart purchase: 36390 Quantity : 1

Vendor Product ID : c_prod_1
Product Description : Package Level 1 - [ menkem ] Product Name : Package Level 1 Quantity : 1

Total : 50.00 ( USD )

Billing Information
eskendir Taye Berhan
IP: 73.115.39.87 IP Location: Houston ( United States )
This email address is being protected from spambots. You need JavaScript enabled to view it.

1901 Augusta Dr
apt 141
Houston, TX 77057
United States ( USA )
Responses (11)
  • Accepted Answer

    Tuesday, January 17 2017, 03:36 PM - #Permalink
    Hello,

    Yes, I am afraid you purchased the Wrong package.

    Those are Custom Work Service packages.
    You had a warning before that page not to make any purchased there unless directed so by our Support Team.

    Our Pricing Page is here:
    http://www.icetheme.com/pricing



    I will contact management to refund the $10 difference to you, and i will activate the Personal Membership manually for you.

    Please await further instructions,
    Regards
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  • Accepted Answer

    Tuesday, January 17 2017, 03:37 PM - #Permalink
    Actually, please check the Pricing page.

    let me know which membership are you interested in purchasing. Maybe you do not wish for the personal membership?


    here is an overview of our Membership Plans:
    The Premium Membership Plans are as follow:
    Personal Membership (1 Month Membership): 1 License key / 1 Template Limit / 1 Domain Limit / 1 Month Support / 10% Discount in Renewal
    Classic Membership (3 Months Membership): 3 License Keys / 3 Template Limits (Can be different or the same template) / 3 Domain Limits / 3 Months Support / 10% Discount on Renewal
    Developer Membership (12 Months Membership): No License Key limitations / No Template Limitations / No Domain Limitation / 12 Months Support / 20% Discount on Renewal / Access to Photoshop Files
    When you upgrade from a lower plan to an upper plan, you pay only the difference, and you get the difference. So if you go from Personal to Classic, you pay extra $35 and you get extra 2 Months membership and +2 License Key limit.
    (Renewals or Upgrades are applied only as long as your membership has not yet expired, else you need to pay the full price)


    Let me know please so we can take action,
    Regards
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  • Accepted Answer

    Tuesday, January 17 2017, 03:41 PM - #Permalink
    Hi Thank you for your quick reply.
    I am only interested in the personal membership.
    I believe, once I get the license using that membership, after the one month support, I can use the theme for life (with out support). Right?
    That was what I was hoping to sign up for.
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  • Accepted Answer

    Tuesday, January 17 2017, 03:43 PM - #Permalink
    I already have started building my site with the trial version. It has expired now.. so I was just hoping to buy the membership and apply the license so that I can continue developing my site. I believe the theme was ITMotor 2.
    Thanks
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  • Accepted Answer

    Tuesday, January 17 2017, 03:44 PM - #Permalink
    Hello,

    Yes, after the Template is activated with a License key, even if your membership expires, the Template will not deactivate on your website.

    If you wish to install the Template on a new Website (So 2 Websites or more) You need another License Key (2 License keys or more)

    Again, 1 Template, 1 Domain, 1 License Key.
    You can change the Domain of an activated Template.
    The Template will deactivate on the old domain, and activate on the new one.

    SO then, you are interested in the personal membership.
    Should I continue to refund $10 to your account?

    Let me know please before I continue,
    Regards
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  • Accepted Answer

    Tuesday, January 17 2017, 03:48 PM - #Permalink
    Yes please continue.
    Thank you again.
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, January 17 2017, 03:54 PM - #Permalink
    Hello,

    Please log-out and log-in again.
    Try to access your License key page after that here:
    http://www.icetheme.com/licenses

    let me know,
    Regards


    P.S:
    Refund is being sent
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  • Accepted Answer

    Tuesday, January 17 2017, 03:55 PM - #Permalink
    Thank you so much
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  • Accepted Answer

    Tuesday, January 17 2017, 04:03 PM - #Permalink
    I Did as you asked.
    I see my fee is cut down by $10 but I still dont see any license key.. or I cant generate one
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  • Accepted Answer

    Tuesday, January 17 2017, 04:19 PM - #Permalink
    hello,

    Can you access this page?
    http://www.icetheme.com/licenses

    You simply press Generate and you can generate your License Key.

    This is done client-side.


    if there are problems, of course, we can do this for you.

    let me know,
    Regards
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  • Accepted Answer

    Tuesday, January 17 2017, 04:52 PM - #Permalink
    Hello,

    Since you seem to be having trouble with this, I generated a License Key manually for you.

    I wrote you a PM here on forum. Please check it out to get your License Key.

    Let me know if you still have trouble with this,
    Regards
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