Error license

Buy a license from 04/08/2016 - 04/08/2017 and now that I want to use it asks me for a key, but I will get my license and there is nothing.

This is a Free Trial for "it_thestore5" Premium Template. You have 07days / 04hours / 48minutes / 49seconds Time left on your Trial.
Make sure to activate this template before its expiration to prevent your website from being blocked. Get a new Key »

Notice: To activate your IceTheme Premium Template, go to your Joomla Administrator > Extensions > Template Manager. Choose your IceTheme Template, and select the "License Key" TAB. After entering the License Key, save the changes.
Responses (13)
  • Accepted Answer

    Monday, June 26 2017, 04:39 PM - #Permalink
    Hello,

    I checked your membership and I see you have not generated any License Keys during your 1-year membership.

    Now, since your membership has expired, we might still help you out.
    Let me know exactly what you wish to achieve, and I will advise with management on what we can do.
    So far, from what I understand, you wish to activate the IT_TheStore5 Template? Anything else?

    Let me know,
    Regards
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  • Accepted Answer

    Monday, June 26 2017, 04:59 PM - #Permalink
    Exact; I the year I buy a license and download the templates; Now I want to use them and asks me for a license which never believes and I would like to have the license to use the templates that I download because the truth did not know how the issue of their licenses worked.

    Thank you.
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  • Accepted Answer

    Monday, June 26 2017, 05:05 PM - #Permalink
    Exact; I the year I buy a license and download the templates; Now I want to use them and asks me for a license which never believes and I would like to have the license to use the templates that I download because the truth did not know how the issue of their licenses worked.

    Thank you.
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  • Accepted Answer

    Monday, June 26 2017, 05:40 PM - #Permalink
    Hello,

    I have discussed with management.
    For your case only, 5 License Keys have been generated for your account.

    You can access your License keys here: http://www.icetheme.com/licenses
    You can use these to activate the templates you have already downloaded.

    Let me know if there is anything else on the matter,
    Regards
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  • Accepted Answer

    Monday, June 26 2017, 06:19 PM - #Permalink
    It does not seem fair to me that it is only 5 licenses since I bought for a year and you said that I could use all the templates that year indefinitely.

    Worse even your licenses entered error:

    Invalid License Key!

    This Premium Template (it_thestore5) has been deactivated. Make sure your license key is correct

    To get a new license key please visit your iceTheme membership page.

    http://www.fullmoda.com.pe
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  • Accepted Answer

    Monday, June 26 2017, 06:25 PM - #Permalink
    Hello,

    You are correct. Unlimited Templates for "That Year", that is, during your membership.
    As your membership has expired, you no longer have access to License Keys and Templates.

    For your case only, since you had generated "Not 1 License Key", 5 were created for you.


    As for your issue, please provide back-end access and I will check it out and make sure the template activates.
    You can place your details in the "Site Details" Section of your reply, or PM me directly.

    Awaiting your response,
    Regards
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  • Accepted Answer

    Monday, June 26 2017, 07:52 PM - #Permalink
    I sent you a private message
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  • Accepted Answer

    Monday, June 26 2017, 07:55 PM - #Permalink
    Hello,

    Your issue is resolved.

    Please check and confirm,
    Regards
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  • Accepted Answer

    Monday, July 03 2017, 05:08 PM - #Permalink
    I reinstalled the template and put the license but still the error.

    http://www.fullmoda.com.pe/
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  • Accepted Answer

    Monday, July 03 2017, 05:09 PM - #Permalink
    Can you give me the updated template please
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  • Accepted Answer

    Monday, July 03 2017, 05:40 PM - #Permalink
    Hello,

    Why did you reinstall the Template? I had already activated it. What was the problem?

    I can provide you the latest template, but you will have to make changes to the database after that.

    I can advise that you create a new "Free Trial" Account.
    You will gain access to our Premium Templates on our Downloads Page for 7-days. You can download our Full Package there directly, and activate it with your License Keys.
    Again, you will need to install the Clone Package fresh. If you uninstall the Template and reinstall it, then you will have to make changes to the Database as well.

    Let me know how you wish to proceed,
    Regards
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  • Accepted Answer

    Sunday, July 09 2017, 11:00 AM - #Permalink
    Error

    http://www.fullmoda.com.pe --> ok

    http://www.fullmoda.com.pe/index.php/virtuemart --> error Invalid License Key!
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  • Accepted Answer

    Monday, July 10 2017, 05:35 PM - #Permalink
    Hello,

    It's fixed.

    Please check again,
    Regards
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