Error

Hallo

I am getting this error in the middle my page http://soulcare.co.za/supplements/
Error
XML Parsing Error at 1:7409. Error 68: XML_ERR_NAME_REQUIRED

Plus my Blog does not show on the menu
Can you please help?
Responses (10)
  • Accepted Answer

    Thursday, October 13 2016, 12:16 PM - #Permalink
    Hello,

    If you still have the Template package you have downloaded originally do the following:

    - Make a backup of your Website as it currently is
    - Go to ../templates/it_healthcare2/
    - find templateDetails.xml, and rename it to "~old~templateDetails.xml
    - Open the Original Template Package, and find the same file. You can either get it from the Clone Package, or the Template Package
    - Copy this file and place it where you renamed the old one

    From what I can see online, you may have done some modifications to the original templateDetails.xml and did not save it in the proper format:
    https://forum.joomla.org/viewtopic.php?t=422080
    https://forum.joomla.org/viewtopic.php?t=272775

    Let me know how it goes,
    Regards
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  • Accepted Answer

    Monday, November 07 2016, 11:55 AM - #Permalink
    Hallo

    That did not solve the problem

    Omar
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  • Accepted Answer

    Monday, November 07 2016, 12:04 PM - #Permalink
    Hello,

    Do you have a working backup before you received this issue then?
    If you do, please roll-back to that backup, and redo every change on your website one by one. If you get the issue again, you will know what caused it.

    Let me know,
    Regards
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  • Accepted Answer

    Tuesday, November 15 2016, 12:03 PM - #Permalink
    Hi

    No, I do not have a back-up before the issue

    What else can be done?
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  • Accepted Answer

    Tuesday, November 15 2016, 12:06 PM - #Permalink
    Hi

    No, I do not have a back-up before the issue

    What else can be done?
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, November 15 2016, 12:27 PM - #Permalink
    Hello,

    What about my previous instructions to replace the templateDetails.xml file?
    Again please follow these instructions carefully:

    - Make a backup of your Website as it currently is
    - Go to ../templates/it_healthcare2/
    - find templateDetails.xml, and rename it to "~old~templateDetails.xml
    - Get the original templateDetails.xml file from my attachment
    - Copy this file and place it where you renamed the old one

    If this does not work, let me know and I will get you in contact with our Developers so they can fix this issue for you,
    Regards
    Attachments:
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  • Accepted Answer

    Wednesday, November 16 2016, 12:52 PM - #Permalink
    I did try it and it did not work
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  • Accepted Answer

    Wednesday, November 16 2016, 01:27 PM - #Permalink
    Hello,

    I am afraid there is nothing else I can advise on the matter.

    Please let me know if you wish to get in contact with our Developers.
    Let me know if you would like to get contacted on the e-mail used to create your IceTheme Account "Soulcare" or if you would like to get contacted on a different e-mail address.

    Awaiting your response,
    Regards
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  • Accepted Answer

    Wednesday, November 16 2016, 04:01 PM - #Permalink
    What will the cost be?
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  • Accepted Answer

    Wednesday, November 16 2016, 04:14 PM - #Permalink
    Hello,

    You will have to discuss with the Developers for the time and cost.

    Let me know if you would like them to contact you,
    Regards
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