Active License not valid

I am trying to utilize my license key for my website stalione.com but receiving attached error. Can you fix this?
Attachments:
Responses (3)
  • Accepted Answer

    Monday, July 03 2017, 05:54 PM - #Permalink
    Hello,

    I checked your License keys, and this IT_Restaurant3 already results activated on this Domain.
    Are you trying to reinstall the template? In that case, you would require a new License key.

    I can make an exception for you, and help you out.
    Reinstall the Template Package, provide back-end access, and I will generate and use a License Key to activate the Template for you.

    Let me know,
    Regards
    The reply is currently minimized Show
  • Accepted Answer

    Monday, July 03 2017, 10:20 PM - #Permalink
    Hi Enis,

    Good morning. I am trying to reinstall the template on the same domain. I was in the assumption that license can be used multiple times for the same domain. Let me know what is needed from my end.

    Regards,
    Abhijith
    The reply is currently minimized Show
  • Accepted Answer

    Monday, July 03 2017, 10:51 PM - #Permalink
    Hello,

    After activation, the template can not be uninstalled and reinstalled.
    If you need to restore your site or start over, you should use backups:
    https://extensions.joomla.org/extension/akeeba-backup/

    And use these backups to restore your Website to a previous state.

    The License Key and some other codes are stored on your Database.
    If you uninstall the Template, they are removed, and you need a New License Key, to activate even the same Template, on the Same Domain.

    As such at this point for your case, please Install the Template, make sure everything is in order, and provide us back-end Access to your Website Administrator.
    We will manually generate a New Key for you, and Activate your Template.

    After that, I will remind you again, but the first thing you need to do is take a Backup so you can use it to restore it in the future without our assistance.

    Awaiting your response,
    Regards
    The reply is currently minimized Show
Your Reply

Start your 7 days Free Trial Today!