1. Skip to Menu
  2. Skip to Content
  3. Skip to Footer>

IT TheLodge 2 We are proud to announce the release of our January 2012 Premium Joomla Template IT TheLodge 2
A complete hotel based template that accepts instantly your website bookings, even through PayPal..

View Demo or Read More

Welcome, Guest
Please Login or Register.    Lost Password?

[CLOSED] No support at all
(1 viewing) (1) Guest
Go to bottom
Post Reply
Post New Topic
Page: 1
TOPIC: [CLOSED] No support at all
[CLOSED] No support at all 2 Years, 4 Months ago #7386
Great themese Alvin. My previous message was deleted. I've payed you and I'm expecting the templates are usable, instead they simply don't work with accented chars so in the international market are completely useless.

I've posted a message about one week ago and you replyed late excusating yourself and asking for my access data to fix the problem. Now three days later no fix is done.

I need this problem fixed during this week otherwise I'm asking you to refund my payment since this level of (no) support is simply unacceptable...

I'm at risk to loose the customers because of this problem so please fix it immediately!

Alvin please note that if you don't give me support I'll write about this problem and about your inexistent support on joomla forum and any other joomla forum I know and I don't think this is good advertising for you...

This is not a threat. If you don't give me support I've to find it anywhere...


Enter code here   
Please note: although no board code and smiley buttons are shown, they are still usable.
shiftsrl
Posts: 28
graphgraph
User Offline Click here to see the profile of this user
Last Edit: 2009/09/28 18:23 By bpowers84.
Reply Quote
 
Re:No support at all 2 Years, 4 Months ago #7389
Hi,
Im sorry that you feel in this way.

Firs note that during weekends we work with short hours and the support may be delays for the next working business day.

Second did you read carefully our Sign Up page when you joined us?!
icetheme.com/Joomla-Templates-Club/join-now.html

Please clarify the "Usage Restriction" part!

Anyway im now going to find the solution for you, which let me tell you is not from our template.


Enter code here   
Please note: although no board code and smiley buttons are shown, they are still usable.
Alvin
Posts: 2267
graphgraph
User Online Now Click here to see the profile of this user
Gender: Male alvini_icetheme IceTheme Location: Tirana Albania
Alvin Konda
-------------------
IceTheme
CEO
Reply Quote
 
Re:No support at all 2 Years, 4 Months ago #7390
Alvin, Thanks for replying. Please note that I've bought the subscription on behalf of a friend simply because he don't have a credit card so asked me to make the subscription. That's the point...

In any case please note that I've used many commercial templates on our server and this is the firt time I've such a problem. All the templates I've used worked without problems with international chars, not yours, so maybe there's something in your templates that cause the problem.

I think that if there's a problem with some server misconfiguration, I should have seen this problem before, dont' you?

Anyway not I'm interested in solving this problem and understand where the problem is.

Thanks


Enter code here   
Please note: although no board code and smiley buttons are shown, they are still usable.
shiftsrl
Posts: 28
graphgraph
User Offline Click here to see the profile of this user
Reply Quote
 
Go to top
Post Reply
Post New Topic
Page: 1
Moderators: Andel, juljan, Brunilda, Tomi

Earn 20% of every sale that is generated from your website and generate and extra income! Join Affiliate Program

Newsletter Subscribe

Subscribe to our newsletters to be notified about our important news.