Great themese Alvin. My previous message was deleted. I've payed you and I'm expecting the templates are usable, instead they simply don't work with accented chars so in the international market are completely useless.

I've posted a message about one week ago and you replyed late excusating yourself and asking for my access data to fix the problem. Now three days later no fix is done.

I need this problem fixed during this week otherwise I'm asking you to refund my payment since this level of (no) support is simply unacceptable...

I'm at risk to loose the customers because of this problem so please fix it immediately!

Alvin please note that if you don't give me support I'll write about this problem and about your inexistent support on joomla forum and any other joomla forum I know and I don't think this is good advertising for you...

This is not a threat. If you don't give me support I've to find it anywhere...

Hi,
Im sorry that you feel in this way.

Firs note that during weekends we work with short hours and the support may be delays for the next working business day.

Second did you read carefully our Sign Up page when you joined us?!
icetheme.com/Joomla-Templates-Club/join-now.html

Please clarify the "Usage Restriction" part!

Anyway im now going to find the solution for you, which let me tell you is not from our template.

Alvin, Thanks for replying. Please note that I've bought the subscription on behalf of a friend simply because he don't have a credit card so asked me to make the subscription. That's the point...

In any case please note that I've used many commercial templates on our server and this is the firt time I've such a problem. All the templates I've used worked without problems with international chars, not yours, so maybe there's something in your templates that cause the problem.

I think that if there's a problem with some server misconfiguration, I should have seen this problem before, dont' you?

Anyway not I'm interested in solving this problem and understand where the problem is.

Thanks